The Ultimate Guide to Creating Testimonials That Demonstrate Your Mission and Attract Social Impact Stakeholders

There’s a reason why Amazon, Google, and Yelp reviews are so popular. We value the opinions of others, especially when we’re making decisions on whether or not to invest our time, money, or support into a product, mission, or organization. 

Marketing your organization is vital, but what will really make it stand out is having stellar testimonials from real, enthusiastic people. 

Gathering and utilizing strong testimonials can make a huge difference for your organization because they can turn potential customers, donors, or partners into dedicated stakeholders and avid fans. 

That’s where this guide comes in! 

You’re already a fantastic advocate for your organization on your own, but all the work doesn’t have to fall solely on you.

Building a library of powerful testimonials you can pull from will drive more supporters, customers, volunteers, and partners to your organization—and help spread your mission even further. 

With this ultimate guide, you’ll learn more about…

1. The best questions to ask to get the most useful testimonials 

   Great testimonials start with great questions. If you’re wondering how to get your customers, donors, volunteers, and partners to provide thoughtful and valuable testimonials that showcase the strengths of your organization, this guide is chock full of sample questions and pro tips.

2. The different types of testimonials and how each may benefit you

   Whether it be a written testimonial in the form of a Q&A, a short story, or a video testimonial, different formats can work better for different businesses, initiatives, or platforms. 

3. How to make the most of your testimonials 

   Once you have them, you have to use them! Your testimonials should become an integral part of your marketing strategy and be displayed in multiple spots. These gems are proof that your organization changes lives and makes a positive impact, so share them every chance you get.

4. Examples of strong testimonials 

   To give you a teaser of what you can expect to see in this guide, here are a few sneak peek examples:

If you’re a nonprofit, draw inspiration from this video from Habitat for Humanity, which highlights a volunteer’s experience. Or, take a look at how SERV International uses a short story format to tell the story of Rebecca, a young woman directly impacted by their work and mission.

If you’re a for-profit, see how Thrive Cosmetics uses a real customer video to demonstrate the benefits of one of their products. I also have client testimonials for Signify showcased on my Instagram, my website, and via email blasts.

This is just the tip of the iceberg of all you can learn about creating and showcasing testimonials. 

The work you do is important, and this guide gives you the tools you need to create testimonials that demonstrate your impact and attract new stakeholders to your cause.

Though the process of asking for testimonials can seem intimidating, the benefit of having strong first-hand accounts advocating for your organization will amplify your efforts, your voice, and your mission.

Grab your guide here:

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I'm Kristi Porter, and I started Signify to help small nonprofits and for-profits with a social mission get noticed and grow through effective marketing and communications. I also teach solopreneurs and small businesses how to incorporate philanthropy and giving strategies. I believe that cause-focused organizations like yours are the future of business. You're proof that companies can both make money and do good. And I'm here to make sure you focus and shine. When you succeed, we all win.

WIN A MARKETING AUDIT AND STRATEGY SESSION!

GIVE YOURSELF THE GIFT OF BETTER MARKETING!

LET'S CELEBRATE THE HOLIDAYS WITH A BIG GIVEAWAY!

There are a lot of things that make the holidays the most wonderful time of the year—including presents!

Signify is marking the occasion by giving away a Marketing Audit and Strategy Session, valued at $1,000!

MARKETING AUDIT AND STRATEGY SESSION

LOOK GOOD FROM EVERY ANGLE

$1,000

Perhaps you have a marketing plan in place, but it needs some help. Or maybe you don't have a clue what you're supposed to be doing, but are eager to start.

Does your brand message stand out? Is your website working for you? What is your social media actually saying to your customers and donors?

I can help you answer these questions and more. This is an opportunity for you to get—or get back—on the right track. Once you put a strategy in place, you'll have a framework to filter all your business communications and marketing decisions.

Starts with a 60-minute introductory session. Then I'll take what we talked about and evaluate your current efforts (ex: website, social media, primary print/online assets), brainstorm new ideas, and give feedback on relevant systems. I'll also provide priority recommendations for moving forward. We'll finish with a final 60-minute session two weeks later to make sure you understand your new strategy.

STARBUCKS GIFT CARD

$10

A gift card just to say thanks. Consider it an extra "perk." ;)

You can even sip on your complimentary java while we chat about your communications plan.

Free + free = twice as nice!

To enter: You must completely fill out the easy-to-answer, one-page survey below. It should take you less than 10 minutes—especially because the first few questions are your name and email!

I'm doing my best to provide helpful, high-quality content on my newsletter, blog, and social media, but I need your help to make sure I'm still addressing what's most relevant to you. I want to help your nonprofit, social enterprise, or social impact company get noticed and grow through effective marketing and communications, and that means hearing directly from you! My one-on-one clients provide me with terrific feedback, but I'd love your input as well.

The fine-ish print: You must lead or work at a nonprofit or "do good" for-profit organization. Additionally, all questions on the survey must be completed for contest entry. You may take the survey anytime between December 1 and 31, 2022, at 11:59 p.m. ET. The winner will be randomly drawn and notified the first week of January. Marketing Audit and Strategy Session must be redeemed by March 31, 2023. By filling out the survey, you agree to receiving emails from Signify, but of course, you may unsubscribe anytime.

HAPPY HOLIDAYS!

HERE’S WHAT LAST YEAR’S WINNER HAD TO SAY:

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I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.

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10 Tips For Last-Minute Year-End Fundraising

Here we are again at the end of another year. It’s always coming, yet always seems to sneak up on us! And for nonprofit leaders who are up to their ears each day in helping others, long-term planning can sometimes feel like a luxury.

But year-end fundraising is essential for nonprofits because the general public is caught up in the spirit of giving and generosity (and tax deductions). And with so many others soliciting donations right now, your organization should get a piece of the pie, too. After all, there are so many people who could benefit from your work.

When the good folks at GiveCentral asked if they could share 10 tips for last-minute year-end fundraising, I easily and eagerly said yes. Whether you’ve been planning for December since this summer or are are only realizing that the New Year is around the corner, you will find a few gems below to put into practice immediately.

Wishing you much success in your year-end fundraising!

For nonprofit organizations, year-end fundraising is of undeniable importance. This is so because it is between October and December that nonprofits receive half of all annual donations. Understanding your donors and really getting to know them is important, and that’s how you will pave a way to line up your supporters.

For any kind of fundraising in the nonprofit industry, technology plays an important role. Of course, there have been changes in the nonprofit landscape after the pandemic hit and it's a mistake to try to make the old ways work in every situation. It is good news that new and improved methods have been adopted by organizations at large.

As for year-end giving, there is a lot of planning that goes into making the campaign work. However, there are a few last minute actions you can take to make sure that you are on the right track. 

1. Check Priority Goals

It is very true that all nonprofit organizations wish to perform better each year. In order to precede last year’s result, you must look at your downgrades and upgrades. Have a look at your retention—your database can indeed be a gold mine while reviewing your year-end fundraising objectives. Additionally, go over the nonprofit fundraising trends that have worked for nonprofits this year and draw a quick takeaway for your own year-end fundraising plan. 

2. Be Website Ready

Sometimes, you’re so busy paying attention to bigger things that you miss out on the simpler and the more obvious aspects. Your website is a representation of you, and what you display on it speaks volumes about your organization as a nonprofit. Fundraising for nonprofits requires updated and functional donations forms and Calls-To-Action on your website. Buttons, banners, and visuals that talk rightly about your cause and campaign is definitely a prerequisite. 

3. Go Mobile

Definitely a must-do if you haven’t already since 52.2% of website traffic is known to be generated from mobile phones. Nonprofits can increase their donations by 126% on average simply by incorporating mobile-responsive design to their websites. Therefore, mobile optimization of your website and all your communication materials is essential. Adoption of modern giving tools such as text-to-give and choosing a good keyword for the same should absolutely be on your checklist.

4. Personalized Communication

It is not easy to get people to talk about you and your organization. Yet, communication can help increase the attention that you receive. Tailored communication requires an excellent segmentation of donors. It is likely that most nonprofits already have a good sense of audience segmentation. These are mostly current donors, lapsed donors, prospective donors, and so on. Personalizing every message to each section of your audience is the best practice. Rather than launching a generic blast to your entire list, tailored messaging for each segment is more likely to result in donations and gifts. At the very least, include their name in the email to make it more individualized.

5. Adopt A Year-End Email Series

In addition to the above point, having a year-end blitz is recommended—at least three e-appeals between December 26th and 31st can help you get a better response. Set up your emailers in such a way that you can also talk about it on your blog posts. For example, write a year-end fundraising trend article on your blog that is an introduction to the emails that you’ll be sending later. As for your email subject lines, try to be engaging yet short and crisp. Considering the fact that there are more than 4.2 billion daily email users around the world, you wouldn’t want to miss out on this chance. 

6. Steward Bigger Donors

Not that you should ignore the mid-size and smaller donors, but pay extra attention to the bigger donors. At the end of the day, your goal is to bring in more funds while turning your donors into passionate fans. Have the top professionals in your organization such as Executive Director and Chairman to reach out personally to these major donors. Send personal, one-on-one emails and messages thanking your big donors and talk to them on a phone call. Know the interest of your audience and weave the conversation around it. 

7. Lest We Forget Social Media

Social media has become an everyday habit for many. Well, nothing wrong in that but this is exactly why some nonprofit organizations miss out on creating a well strategized social media communication plan. Improving your organization’s social media takes effort and pushing your year-end campaign through your social media handles takes planning. This planning, however, doesn’t have to take up too much time. Carefully pick the image or videos you want to use, have a link or a Call-To-Action button that leads to your donation page, and include an “ask” message. Create a calendar and see to it that you post about your campaign at least four times per week. 

8. Focus On The Inner Circle

Your inner circle within the organization would mean your board members and staff. Board members have a huge role in the functioning of a nonprofit—when the board takes action, everyone else follows. Ask and encourage your board members and office staff to give. It is very impressive when the staff is donating no matter how big or small; it shows oneness. You can also request the circle to spread the word to their friends and family.

9. Create A Thank You Page

In addition to auto-generated thank you messages for your donors who give online, create a dynamic thank you page to show how grateful you are. Once your supporters have made their donations, they should be taken to an inspiring thank you page that makes them feel good about having donated. An immediate email thank you should not be missed as well. 

10. Optimize On Testimonials

Show a video or an image of someone or a group that has received help from your organization, made possible due to donations from your donors. Do this everywhere—emails, website, social media, landing pages, thank you emails, etc. Visuals speak louder than words and what better way to communicate your message than this! 

Conclusion

As the year nears its end, it is good teamwork that will bring you closer to your year-end fundraising goals. Last minute or not, good communication within the team is important - discuss your ideas, ideate together, and bring the best to reality. Good luck!

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Patrick J. Coleman is the President of GiveCentral and Coleman Group Consulting. As a CEO to two enterprises, he is on a mission to help reduce costs and increase fundraising for all charities through ways such as mobile giving. With a diverse educational background and over 25 years of experience in operations leadership and strategic planning, he has developed a proprietary methodology that focuses on the art and science of negotiation to deliver measurable, implementable, and sustainable results. Mr. Coleman has served as Board President for Elk Grove United Way of Suburban Chicago, and as a board member of both Talkline/Kidsline and Public Action to Deliver Shelter (PADS).

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I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.

Six Podcasts to Help Your Nonprofit or Social Enterprise Thrive

Are you looking for a change of pace in content? Whether you’re more of an auditory learner or just would like to listen instead of read for a bit, I’ve got you covered! I’m certainly a writer at my core, but I’ve also had the pleasure of being a guest on some really great podcasts hosted by some amazing creators and leaders over the years.

These episodes are full of inspiring conversations, expert advice, and are just fun to listen to—if I do say so myself. And now you have them all in one place! Podcasts are great to listen to on walks, long drives, while cranking out some work, or just in any spare time you can find. 

Listen in on six of my favorite conversations below to help your nonprofit or social enterprise thrive.

Tell Your Story With Content Marketing

GoodMakers is a weekly podcast from goodgigs founder Dale Wilkinson. It features  personal growth techniques, career and productivity tips, social enterprises, corporate social responsibility, and freelancing for good. 

In my episode, I talk about why content marketing is critical when building a social impact brand and how it benefits your mission. I also cover what you need to do first before you start creating content, how often you should be developing content, and share ideas on how to distribute and promote your content. 

This is a must-listen if you’re trying to figure out how to leverage your nonprofit or social enterprise’s unique story—because it deserves to be shared!

>>> Listen to the episode here. 

How to Leverage Your Influence to Make a Difference

Business with Purpose with Molly Stillman of StillBeingMolly.com interviews some of the world’s most generous entrepreneurs and inspires listeners to make an impact by supporting businesses with purpose.

I had an incredible conversation with Molly on her podcast about some really heavy-hitting but oh so important topics. We discuss issues like human trafficking, racism, religion, and faith, but we also talk about how the biggest inspirations can come from the little things in life. 

If you often find yourself wondering how to make a difference in the world, where to start, and what to do, this one's for you! 

>>> Tune in to the episode here. 

Improve Your Brand Identity 

Business Radio X is a dedicated group of people who help solopreneurs, professional organizations, and brands build communities around the people who matter the most to them. Atlanta Cares Radio spotlights the city’s best businesses and the people who lead them.

I was joined by two other guests and business leaders for this fantastic conversation. and I talk about how I started Signify and share the tips that helped me in the beginning, gush about my favorite organizations, and give my best advice for how to improve your brand identity and drive your mission to succeed. 

The episode also features Philip Coven, who specializes in in-town Atlanta commercial real estate, and my friend, Kitti Murray, founder of Refuge Coffee Co., a nonprofit that gives refugees opportunity and true refuge through coffee and community service.

>>> Give it a listen here. 

10 Steps to Upgrading Your Website

The Small Nonprofit Podcast by The Good Partnership gives you down-to-earth, practical, and actionable expert guidance on how to run a small nonprofit. And Cindy and her team are not only knowledgeable, but pretty fabulous! (She also has a new book out!)

This episode is a super important one because we talk all about websites: the common mistakes, how to fix them, and what you can do to drive more traffic (and therefore more support for your cause) to your nonprofit or social enterprise. 

Tune in to hear us debunk common website myths and offer practical tips you can implement to build your ideal website.

>>> Hear all about it here. 

Cause Marketing: Making a Big Impact as a Small Business

Start Marketing is a podcast hosted by marketing expert Katlynn Pyatt. Each week, Katlynn and her guests break down a popular marketing strategy and teach you how to put it into action with authentic and accessible advice. 

In my conversation with Katlynn, we talked in depth about how to utilize cause marketing to grow your business. We also discussed how to have a big social impact even as a small business, how to evaluate social marketing opportunities, and how to talk about the causes you support without sounding self-serving. There’s some great content in this one! 

>>> Learn while you listen and download it here. 

Copywriting and Marketing for Cause-Focused Organizations

The Hero Show, hosted by Richard Matthews, takes a peak behind the masks of modern day superheroes and helps tell their stories.

Philanthropy is a good marketing strategy, and that’s just the tip of the iceberg of this episode. We honed in on copywriting and how it’s an integral part of the relationship between entrepreneur and customer. For those of you who struggle with writing, this episode will provide you with some helpful tips. 

We also touch on recognizing and fixing your money issues, streamlining and simplifying workflow, defining your audience, and navigating the big world of cause-focused organizations as a small one. 

>>> This is a podcast you don’t want to miss. Listen to it here.

I loved my time on all of these shows and highly recommend subscribing to any (or all!) of these podcasts. I really enjoyed sharing my story, my best advice, and talking more about the topics I’m passionate about so that more nonprofits and social enterprises can succeed.

I’m confident that if you listen to any (or all) of these episodes you’ll take away something helpful for your nonprofit or social enterprise. Now, go tune in and get inspired! 

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I’m Kristi Porter, and I help cause-focused organizations understand and execute effective marketing campaigns so they can move from stressed to strategic. Your resources may be limited, but your potential isn’t. Whether you’re a nonprofit, social enterprise, or small business who wants to give back, I’ll show you how to have a bigger impact.